答案及解析：[问答题]Practice 1　　● You work in the Customer Services Department of an online book-selling company. Your D

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[问答题]Practice 1　　● You work in the Customer Services Department of an online book-selling company. Your Department has received a lot of complaints of its telephone service. You’ve been asked to prepare a short report to all staff about how to improve the telephone service.　　● Look at the following draft, which you summarized from those items being complained most commonly.　　● Then, using all your handwritten notes, write your proposal.　　● Write l20—140 words. 确定

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