Part Ⅰ Listening Comprehension

Directions: This part is to test your listening ability. It consists of 4 sections.

Section A

Directions: This section is to test your ability to understand short dialogues. There are 5 recorded dialogues in it. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken only once. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.

1、A．She is the man's secretary.

    B．She is the man's clie ……此处隐藏53027个字…… ] 难点分析

    本文要求以王小俊的名义向西门子售后服务部约翰·史密斯先生写一封投诉信。信中需提到洗衣机的购买日期、商店、洗衣机品牌、送货日期以及先后出现的问题，并主动提出解决方案，要求对方尽早回复。写信时要严格按照题目要求，将内容要点全部表达清楚。语言应该准确、条理清晰、多样化。

    本文的表达难点有：洗衣机washing machine；质量问题poor quality；送货deliver；噪声异常strange noise；售后服务部After-sales Service Department(注意首字母大写)；维修repair；突然停机suddenly stop working；再次开机restart；更换exchange；退货return。

约翰·史密斯先生，

    最近我在西门子abc门店购买了一台WS12M468TI型西门子洗衣机，现欲投诉其质量问题。

    这台洗衣机购于12月15日，于当天送到我的公寓。然而，它启动后带有异常的噪音。贵司售后服务部派人维修过后，噪音问题得到解决。但是，这台洗衣机现在一用起来经常突然停机，重新开机也无法解决这个问题。

    因此，我要求对这台洗衣机进行退货或更换处理。望尽快回复!

    王小俊